188bets Privacy Policy – Our Commitment to Protecting Your Data

188bets World Ltd. (referred to as "188bets", "we", or "our") has prepared this Privacy Policy so you know exactly what data we hold about you, why we hold it, and how it is kept secure.

Millions of members enjoy safe, secure gaming at 188bets every day. That trust is built on our commitment to protecting your data. We never treat your information as a commodity. Your data represents your trust — and that is something we will never compromise.

This policy applies to: the 188bets website (188bets.world), mobile app, live chat, and any services provided via email.

The types of information that may be collected when you register and use 188bets services:

188bets never collects sensitive personal information such as religious identity, political views, or health data. If anyone contacts you claiming to represent 188bets and asks for such information, it may be a scam — report it to our support team immediately.

188bets collects data in three ways:

• Directly from you: Information you provide when filling out the registration form, completing KYC verification, making a deposit, or chatting with support.
• Automatically: When you use the 188bets website or app, device and usage data is collected through cookies, log files, and analytics tools.
• From third parties: Transaction confirmation data is received from payment processors (bKash, Nagad) or KYC verification partners.

188bets uses your data only for specific purposes. Each purpose is outlined in detail below:

• Account management: To manage your registration, login, identity verification, and account security.
• Financial Transaction Processing: Sharing data with payment partners for deposit, withdrawal, and KYC verification purposes.
• Customer Support: To resolve your issues and answer account-related queries.
• Fraud prevention: To detect multiple accounts, bonus abuse, and suspicious activity.
• Service Improvement: To analyze usage patterns and improve platform speed and experience.
• Legal Obligation: To comply with anti-money laundering (AML) laws and regulatory requirements.
• Marketing (with your consent): Promotional offers and updates will only be sent if you have given your consent.

188bets never uses your data beyond the purposes stated above. If your data is ever needed for a new purpose, your consent will be obtained first.

188bets does not sell your data. However, limited information is shared with trusted partners as necessary to deliver our services:

• Payment Processor: bKash, Nagad, Rocket — to process deposits and withdrawals. These partners operate under their own privacy policies.
• KYC Partner: NID information for identity verification is sent to accredited verification agencies.
• Game Providers: Game providers such as Pragmatic Play and NetEnt receive only minimal session data necessary to operate their games.
• Legal Authority: We are legally required to share data when directed by a court order or a lawful instruction from an investigating authority.
• Analytics tools: Anonymous usage data for platform performance monitoring — no personal identifiers are included.

188bets follows the highest industry standards to protect your data. Our security framework operates on multiple layers:

• 256-bit SSL encryption: All communications on the website and app are encrypted. No one outside can intercept or read them.
• Two-factor authentication (2FA): OTP verification is required at login — even knowing your password is not enough without the OTP.
• PCI-DSS Compliant Payments: Card and banking details are stored in compliance with international payment security standards.
• AI-Powered Fraud Detection: You will be automatically alerted to unusual login attempts, location changes, or shifts in transaction behavior.
• Regular Security Audits: Third-party cybersecurity experts conduct regular audits of 188bets systems.
• Staff Training: 188bets staff are trained in data protection policies. Only authorized personnel with a legitimate need can access specific information.

That said, no system on the internet is 100% secure. If you ever notice any unusual activity on your account, please contact 188bets support immediately.

188bets uses cookies on its website and app. Cookies are small files stored in your browser that help improve your experience.

• Essential cookies: Keeps you logged in and remembers your language preference. The site cannot function properly without these.
• Performance Cookies: Anonymous data is collected on which pages are visited most and where issues occur — used solely to improve the site.
• Functional Cookies: Your preferred games and betting habits — to provide a personalized experience.

Cookies can be disabled through your browser settings, though some features may not function properly as a result. On the 188bets mobile app, you can manage your tracking preferences from the app settings.

188bets does not retain any data beyond what is necessary. However, certain information must be kept for a specified period due to legal obligations:

• Account Information: For as long as your account is active, and for 5 years after closure (in accordance with AML regulations).
• Transaction Records: Minimum 5 years — as required under international financial regulations.
• KYC Documents: Stored on secure servers for up to 5 years following verification.
• Support Chat History: 1 year — for service improvement and dispute resolution purposes.
• Marketing Preferences: Once you opt out, your details are removed from the active mailing list immediately.

Once the retention period expires, 188bets securely deletes or anonymises your data so that you can no longer be identified in any way.

At 188bets, you have specific rights over your personal data. These rights can be exercised at any time:

• Right to Know: You may submit a request to view any information we hold about you.
• Right to Rectification: If any of your information is incorrect, request a correction through our support team.
• Right to Erasure: You may request deletion of data beyond what is required to be retained by law.
• Right to Restrict Processing: You may request that your data not be used for specific purposes.
• Right to Object to Marketing: To stop promotional communications, update your account settings or contact support.
• Right to data portability: You may request a copy of your data in a structured, portable format.

To exercise any of these rights, email support@188bets.world or reach out via live chat. You can typically expect a response within 7 business days.

188bets strictly enforces an 18+ policy. No one under the age of 18 is permitted to open an account or place bets on 188bets.

• Date of birth is verified at the time of registration.
• Proof of age may be requested during KYC if there is any reason for doubt.
• Accounts found to belong to underage users are closed immediately and their data is no longer used.
• If you suspect that a minor in your household is using 188bets, please contact our support team immediately.

188bets never intentionally collects or stores data from anyone under the age of 18. Should any such data be found inadvertently, it will be deleted immediately.

188bets may update this Privacy Policy as needed. When changes are made:

• The updated version will be published on this page and the date will be revised accordingly.
• You will be notified via your registered email or mobile number for any significant changes.
• Continued use of our services after any changes have been made will be considered acceptance of the updated policy.

It is a good idea to check this page from time to time. The date of the latest update is always shown at the top of the page.

For any questions about this Privacy Policy, or if you have concerns or complaints regarding your data, please contact the 188bets Data Protection Team:

• Email: support@188bets.world — responses within 2–6 hours.
• Live Chat: Available 24/7 on the website and app. Average connection time: 30 seconds.
• VIP Members: Directly through your dedicated personal account manager.

We take your complaints seriously. A detailed response is typically provided within 7 business days.